Privacy Policy


  • HSNF Ltd. (“We”) are committed to safeguarding and respecting your privacy. We will protect your data like it is our own.
  • We are committed to safeguarding the privacy of our website visitors; In this policy, we explain how we will treat your personal information.
  • We will only use your data to up your experience.
  • This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
  • By visiting or you are accepting and consenting to our practices as set out in this policy.
  • For the purpose of the Data Protection Act 1998 (the Act), and for all our services, the data controller — the company that’s responsible for your privacy— is HSNF LTD.
  • If you have any questions about how we protect your privacy, drop us a line at


  • Our sites use cookies to distinguish you from other users of our sites.
  • This helps us to improve our site and provide you with a good experience.
  • For more information, visit our Cookie Policy page.


  • We may collect store and use the following kinds of personal information:
  • For information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
  • For information that you provide to us when registering with our website or including your email address and name.
  • For Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address
  • For information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use.
  • For information relating to any purchases, you make of our goods or any other transactions that you enter into through our websites including your name, address, telephone number, email address and card details.
  • The information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication and
  • Any other personal information that you choose to send to us.


Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information in the following ways:

Your name and contact details


How we use your name & contact details


Deliver your purchases to you

To perform our contract with you

Send you service messages by e-mail (and/or other technologies) such as order updates

To perform our contract with you and so we can tell you when your order is coming

Sending you information by email (and/or other technologies) or post, about our new products and services

To keep you up to date (and only if you gave us permission)

Fraud prevention and detection

To prevent and detect fraud against either you or HSNF

Showing you adverts as you browse the web

To inform you of our latest products and deals

Finding out what you and other customers like

To ensure we are giving you what you want


Your date of birth information 

How we use your date of birth


Fraud prevention and detection

To prevent and detect fraud against either you or HSNF


Your payment information

This includes your card’s security/CVV code. Do not we do not keep them.

How we use your payment information


Take payment, and give refunds

To perform our contract with you  

Fraud prevention and detection

To prevent and detect fraud against either you or HSNF


Your contact history with us

This may include – for example – your messages to our support team, via social pages.

How we use your contact history


Provide customer service and support

To perform our contract with you, and to provide the best service possible


Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items


Sell or offer you products

To perform our contract with you — putting items in your basket and accessing it allows you to complete your purchase.

Provide customer service and support, and handle returns

To perform our contract with you.

Finding out what you, and other customers, like

To ensure you are given giving what you want.


Information about your phone or laptop, and how you use our website 

The information you give us when you browse our site, including your IP address, device type and, if you choose to – your location data and how you use our website.

How we use information about your phone or laptop, and how you use our website and app


Improve our website and set default options for you (such as currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or HSNF 



Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose.

Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


  • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • We will prevent unauthorised access to your data by both internal and external parties.
  • In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have also reached out to our web technology platform providers to ensure any and all services are meeting all applicable laws.


  • We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.  
  • However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
  • Companies in the HSNF group, as sometimes different bits of our group, are responsible for different activities.
  • Companies that do things to get your purchases to you, for example – payment service providers, warehouses, order packers, and delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts.  
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.



  • We engage in online advertising, to keep you aware of new products and offers and to help you see and find our products.
  • We may target HSNF banners and ads to you when you are on other websites and apps. We do this using a variety of digital networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
  • The banners and ads you see will be based on information we hold about you, or your previous use of our site (for example, search history) or on HSNF banners or ads you have previously clicked on.


You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  • The payment of a fee of GBP £10; and
  • The supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
  • We may withhold personal information that you request to the extent permitted by law.
  • You may instruct us at any time not to process your personal information for marketing purposes.
  • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.


  • Our website includes hyperlinks to, and details of, third party websites.
  • We have no control over and are not responsible for, the privacy policies and practices of third parties.


  • We may update this policy from time to time, to reflect how we are processing your data.
  • If we make significant changes, we will make that clear on any HSNF website or other HSNF services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services.